Privacy Policy — How vip123 Handles Your Data

vip123 collects personal information from you in several ways — directly when you register or update your account, automatically as you use the platform, and from third parties involved in payment processing or identity verification.

Information you provide directly:

• Full name as it appears on your government-issued Philippine ID
• Date of birth (used to verify you are 21 years of age or older)
• Valid email address
• Philippine mobile number (used for OTP verification and account security)
• Residential address in the Philippines
• Government-issued ID documents submitted for KYC verification
• Payment information including GCash or Maya account details and Philippine bank account details used for deposits and withdrawals

Information collected automatically:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, session duration, and navigation patterns within the platform
• Game activity, betting history, and transaction records
• Login timestamps and session data

Information from third parties:

• Identity verification results from KYC service providers
• Payment confirmation data from GCash, Maya, and Philippine banking partners
• Fraud detection signals from security service providers

The personal information we collect is used for specific, legitimate purposes directly related to operating the vip123 platform and providing you with a safe, functional gaming experience. We do not use your data for unrelated purposes without your consent.

• Account management — to create, maintain, and secure your vip123 account, including OTP-based login verification.
• Identity verification and KYC — to confirm your identity and age before processing withdrawals, as required for responsible gaming and platform integrity.
• Payment processing — to process deposits and withdrawals in Philippine Peso via your chosen payment channel.
• Platform operations — to deliver the games, promotions, and features you use on vip123, including personalised content based on your activity.
• Fraud prevention and security — to detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activities.
• Responsible gaming — to monitor gameplay patterns and provide tools that help you manage your gaming activity, including deposit limits and self-exclusion.
• Customer support — to respond to your queries and resolve account issues effectively.
• Legal compliance — to meet obligations under applicable Philippine law, including record-keeping and reporting requirements.
• Platform improvement — to analyse usage patterns and improve the performance, design, and features of the vip123 platform.

vip123 processes your personal data on one or more of the following legal grounds, depending on the purpose of processing:

• Contractual necessity — processing is required to deliver the services you agreed to when you registered your account. This covers account management, payment processing, and gameplay.
• Legal obligation — processing is required for vip123 to comply with applicable Philippine legal requirements, including identity verification and anti-money laundering obligations.
• Legitimate interests — processing is necessary for vip123's legitimate business interests, such as fraud prevention, platform security, and improving service quality, provided these interests are not overridden by your privacy rights.
• Consent — for certain types of processing, such as sending you marketing communications or using optional analytics cookies, we rely on your consent. You may withdraw consent at any time without affecting previous processing.

vip123 does not sell your personal information to third parties. We share your data only where necessary to operate the platform or where required by law. The categories of third parties who may receive your data are:

• Payment providers — GCash, Maya, and Philippine banking partners receive the payment information needed to process your transactions. These providers operate under their own privacy and security standards.
• KYC and identity verification providers — third-party services used to verify the identity documents you submit. These providers process only the information needed for verification.
• Fraud prevention and security services — technical partners who help detect and prevent fraudulent activity on the platform.
• Game and content providers — platform partners who supply the games and live casino content available on vip123 may receive aggregated or session-level data required for game operation.
• Legal and regulatory authorities — where required by Philippine law or a valid legal order, vip123 may disclose personal data to relevant government agencies or law enforcement authorities.

All third parties with whom we share data are required to handle it in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared.

vip123 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable law and our legitimate business interests. The table below summarises our general retention approach:

After the applicable retention period has passed, personal data is securely deleted or anonymised so it can no longer be linked to you.

vip123 uses technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• OTP-based two-step verification for account login and sensitive account actions
• Access controls that limit which internal personnel can access personal data, on a need-to-know basis
• Regular security assessments and monitoring of our platform infrastructure
• Secure storage practices for identity documents submitted for KYC verification

While vip123 takes reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support immediately at [email protected] so we can act quickly to secure your account.

As a player on vip123, you have rights over your personal data. You can exercise any of the following rights by contacting us at [email protected]:

• Right to access — you may request a copy of the personal data vip123 holds about you.
• Right to correction — you may request that we correct any inaccurate or incomplete personal data on your account.
• Right to deletion — you may request that we delete your personal data. This right is subject to legal retention obligations — for example, transaction records required by law cannot be deleted on request.
• Right to restrict processing — in certain circumstances, you may ask us to limit how we process your data while a query or complaint is being resolved.
• Right to withdraw consent — where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to data portability — you may request a copy of the data you provided to vip123 in a structured, machine-readable format where technically feasible.

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request.

vip123 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the platform.

The types of cookies vip123 uses include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies — used to understand how players navigate the platform, which pages are most visited, and where errors occur. This data is aggregated and does not identify you personally.
• Preference cookies — used to remember settings you have chosen, such as language or notification preferences.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from registering, playing, or managing your account on vip123.

vip123 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a required step in the account registration and KYC process.

If vip123 discovers that personal data has been collected from a person under 21, that account will be suspended immediately and the data will be deleted. If you believe a minor has registered on the platform, please contact us at [email protected] so we can take prompt action.

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data rights, please contact the vip123 support team:

• Email: [email protected]

We aim to respond to all privacy-related queries promptly. If you are not satisfied with how we have handled your concern, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.